Refund & Reimbursement Policy

1. The Guarantee

Samdaviline LLC offers a 30-day satisfaction guarantee on all paid services. This means that from the date of project delivery (for one-time plans) or from the start date of your subscription (for monthly plans), you have 30 calendar days to evaluate our work.

If the delivered work does not meet the specifications agreed upon at the start of the project, or if you are otherwise not satisfied, you may request a full reimbursement of the total amount paid.

2. Eligibility

To be eligible for a refund or exchange, the following conditions must be met:

• The request is made within 30 calendar days of project delivery or subscription start date.
• The client has provided the necessary materials, feedback, and access credentials in a timely manner during the project.
• The client has communicated their concerns to our team and allowed a reasonable opportunity to address them before requesting a refund.
• The request is made in writing via email to support@samdaviline.com.

3. Reimbursement Options

When your refund request is approved, you can choose between two options:

• Option A — Full Cash Reimbursement: We refund 100% of the amount you paid back to the original payment method. All prices are in EUR; the refund covers the net service amount paid.
• Option B — Technical Team Exchange: Instead of a cash refund, the full amount is converted into additional working hours with our technical team. This option gives you more value — see Section 4 below.

4. Technical Team Exchange

If you choose the exchange option, the entire amount you paid is converted into dedicated hours with our technical team to fix, improve, or extend your project until you are fully satisfied.

This option is ideal for clients who believe in the project but want adjustments — it gives you more hands-on time with our developers and marketers at no extra cost.

5. How to Request a Refund or Exchange

6. Processing Timeline

• Acknowledgment: within 2 business days of receiving your request.
• Review & decision: within 5 business days.
• Cash reimbursement: processed within 10 business days of approval, returned to the original payment method.
• Technical exchange: activated within 3 business days of approval, with a scheduling call arranged immediately.

7. Exclusions

The 30-day guarantee does not apply in the following cases:

• The client failed to provide required materials, access, or feedback, causing the project to deviate from the original scope.
• The client changed the project scope significantly after work began without agreeing to a revised quote.
• Issues caused by third-party services, hosting providers, or platforms outside our control.
• The Free plan (no payment was made).
• Custom projects where a separate refund clause was agreed in writing.

8. Monthly Subscriptions (Starter, Basic, Pro)

• The 30-day guarantee applies to the first month of any new subscription.
• If you are not satisfied during the first 30 days, you may request a full refund of the first month's payment or exchange it for additional technical hours.
• After the first 30 days, you may cancel your subscription at any time (no further charges), but previous monthly payments are non-refundable as the services were delivered for those periods.

9. Contact Us

To request a refund, exchange, or discuss any concerns: